Lucent Health handles eligibility, benefits questions, claims processing, Explanations of Benefits (EOBs), Benefits ID cards, clinical programs (precertification, utilization review, case and disease management), the Lucent Health member website and app, member reimbursement claims, and your vision benefits.

 

IMPORTANT: Lucent Health is the benefit plan administrator, NOT your network. You have access to the optional Prime Health network. This network of contracted physicians, professional providers, labs, radiology, and urgent care providers. Your provider is likely familiar with this network, which will likely result in less disruption at the time of booking or accessing care, but you are NOT REQUIRED to use Prime Health network. Click here for instructions on how to search for Prime Health providers. 

​

Have questions on your benefits? Please refer to the flyers below for additional information.